|
Simulation is clearly recognized as the best tool that can be used to increase productivity and reduce costs. No other method is as effective in optimizing your contact center. Within minutes, simulation lets you see the effect of changes in routing decisions, contact prioritization, volume increases, staffing skill sets, and staff schedules. Simulation takes the guesswork out of your contact center design.
However, simulations are usually expensive to develop and expensive to modify.
Not any more.
SimzCC is at the forefront of a new class of simulation technologies enabling the modeling and simulation of an almost infinite number of contact center configurations.
At SimZ Simplified, we have changed contact center simulation by eliminating the “programming”. We save you time and money by offering you everything you need, and only what you need, to create your contact center simulation.
With other simulation products, your learning curve can be months. They’re not built specifically for contact centers; they have to be general enough to model stores, assembly lines, bottling plants, circuit diagrams, etc. With a general package, you have to build your contact center from the ground up, often trying to extensively modify existing components so that they function like a contact center process, rather than a bottling plant process. With SimzCC, the component parts of your contact center are pre-built and pre-programmed. You place these component, like inbound calls, e-mails, instant messages, callbacks, outbound calls, and agent groups, onto your workspace, configure the components, and run your simulation. The learning curve for SimzCC is often less than two hours.
With SimzCC, you don’t have to learn a simulation programming language. SimzCC allows you to quickly model your center and run simulations by simply adding contact types and agent groups, and then checking check-boxes, selecting from lists, and entering a few numbers.
With SimzCC, you don’t need consultants to develop your model and run your contact centers simulation. SimZCC removes the complexity of simulation by focusing only on contact centers and the business processes that are unique to contact centers. You won’t be able to model an automotive assembly line, but you can model and simulate your contact center within minutes.
Because everything is pre-built and pre-programmed, contact center “what-if” analyses are incredibly quick and easy. Once your simulation is built, you can change parameters in seconds. Want to predict the effect of that extra question or that extra piece of documentation? Change one or two numbers, run your simulation and you have your answer.
To learn more about SimzCC, click here.
|
