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Simulation is clearly recognized as the best, and often, the only, tool that can be used to increase productivity and reduce costs in complex environments. No other method is as effective in optimizing your contact center or Emergency Department.
Within minutes, simulation lets you see the effect of environmental changes in your Emergency Department or Contact Center. In an Emergency Department, those environmental changes may be related to physician schedules, patient arrival rates, lab or X-Ray turnaround time, presenting complaints, or specialist availability. In contact centers, environmental changes can include routing decisions, contact prioritization, volume increases, staffing skill sets, staff schedules, etc. Simulation takes the guesswork out of your Emergency Department or contact center workflow design.
While simulation is widely recognized as the only effective method to optimize complex workflow, industry acceptance has been limited due to the often lengthy learning curve of current simulation applications, which can include having to learn a proprietary programming language. By removing programming and pre-building workflow processes, Simz Simplified’s advanced simulation software allows the business professional the ability to model and simulate their workflow within a few hours of installing the application.
Simz Simplified is at the forefront of developing a new class of simulation technologies enabling the modeling and simulation of an almost infinite number of industry specific configurations.
At Simz Simplified, we have changed simulation by eliminating the “programming”. We save you time and money by offering you everything you need, and only what you need, to create your simulation.
With other simulation products, your learning curve can be months. They’re not built for a specific environment; they have to be general enough to model stores, assembly lines, bottling plants, circuit diagrams, etc. With a general package, you have to build your workflow simulation from the ground up, often trying to extensively modify existing components so that they function like a contact center process, rather than a bottling plant process. With SimzCC or ED Simulation, the component parts of your contact center or Emergency Department are pre-built and pre-programmed. The business user places industry specific components, like agent or physician schedules directly onto your workspace, configure the components, and run your simulation. The learning curve for Simz Simplified simulations is often less than two hours.
The business user doesn’t have to learn a simulation programming language. With Simz Simplified simulation applications, consultants aren’t required to develop your model and run your contact center or Emergency Department simulation. The simulation application removes the complexity of simulation by focusing on the business processes that are unique to Emergency Departments or contact centers. You won’t be able to model an automotive assembly line, but you can model and simulate your own environment within minutes.
Because everything is pre-built and pre-programmed, “what-if” analyses are incredibly quick and easy. Once your simulation is built, you can change parameters in seconds.
More about SimzCC, click here
More about ED Simulation, click here
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