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Simulation is clearly recognized as the most effective, and often, the only analytical tool that can be used to increase productivity and reduce costs in complex environments. Without a doubt, call/contact centers and Emergency Departments are complex environments with complex interactions among activities.
Within minutes, simulation lets you see the effect of environmental changes in your Emergency Department or Call Center. In an Emergency Department, those environmental changes may be related to physician schedules, patient arrival rates, lab or X-ray turnaround time, presenting complaints, or specialist availability. In call centers, environmental changes can include routing decisions, contact prioritization, volume increases, staffing skill sets, staff schedules, etc. Simulation takes the guesswork out of your Emergency Department or call center workflow design.
While simulation is widely recognized as the only effective method to optimize complex workflow, industry acceptance has been limited due to the often lengthy learning curve of current simulation applications, which can include having to learn a proprietary programming language. By removing programming and pre-building workflow processes, our advanced simulation software allows the business or clinical professional the ability to model and simulate their workflow within a few hours of installing the application.
We are at the forefront of developing a new class of simulation technologies enabling the modeling and simulation of an almost infinite number of industry specific configurations.
We have changed simulation by eliminating the programming. We save you time and money by offering you everything you need, and only what you need, to create your simulation.
With other simulation products, your learning curve can be months. They’re not built for a specific environment; they have to be general enough to model stores, assembly lines, bottling plants, circuit diagrams, etc. With a general package, you have to build your workflow simulation from the ground up, often trying to extensively modify existing components so that they function like your environment’s processes, rather than a bottling plant process. With our simulation applications, the component parts of your call/contact center or Emergency Department are prebuilt and preprogrammed. The business or clinical user places industry specific components, like agent or physician schedules directly onto the workspace, configures the components, and runs the simulation. The learning curve for our simulations is often less than a day..
The business or clinical user doesn’t have to learn a simulation programming language. With our simulation applications, consultants aren’t required to develop your model and run your simulation. The simulation application removes the complexity of simulation by focusing on the business processes that are unique to Emergency Departments or call centers. You won’t be able to model an automotive assembly line, but you can model and simulate your own environment within minutes.
Because everything is prebuilt and preprogrammed, :what-if” analyses are incredibly quick and easy. Once your simulation is built, you can change parameters in seconds and answer all those questions about “What if I decreased my average handle time by 15 seconds?” or “What if I reduced my admit time by 30 minutes?”
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